Hindustan Times
5 months agoIndiGo introduces AI chatbot '6Eskai' to help customers with flight booking
IndiGo has introduced an AI chatbot to reduce customer service agent workload and simplify the booking process.
The chatbot has 1.7 trillion parameters and can answer a diverse range of questions.
The soft launch of the chatbot has shown a 75% reduction in customer service agent workload. [ more ]